Terms & Conditions

Driver Group Australia Pty Ltd

(trading as Driver Bus Lines and Driver Coastal)

1. Definitions

In these Terms and Conditions:

• “Company” means Driver Group Australia Pty Ltd.
• “Client” / “Customer” means the person or entity making the booking.
• “Passengers” means all persons travelling under the booking.
• “Services” means the provision of charter transport, school runs and related services.
• “Vehicle” means any bus, coach, or transport provided by the Company.
• “Booking Confirmation” means written confirmation issued by the Company.

2. Quotations and Bookings

2.1 Quotations are valid for thirty (30) days from the date of issue unless withdrawn earlier.

2.2 All quotations are subject to Vehicle availability at the time of booking and do not constitute a reservation.

2.3 A binding agreement is formed only upon issuance of a Booking Confirmation by the Company.

2.4 The Company does not accept tentative or provisional bookings.

2.5 All prices are inclusive of GST unless otherwise stated and are subject to change prior to Booking Confirmation.

2.6 The Company reserves the right to adjust quoted prices to reflect increases in third-party costs, including but not limited to tolls, airport charges, parking fees, and entry charges.

3. Payment Terms

3.1 Full payment is required prior to the provision of Services for all non-account Clients.

3.2 For approved account Clients, payment is due within thirty (30) days from the end of the month in which the Services are provided.

3.3 The Company reserves the right to require a deposit.

3.4 Failure to make payment in accordance with these Terms may result in suspension or cancellation of Services.

4. Variations and Amendments

4.1 Any variation to a confirmed booking must be requested in writing and is subject to availability.

4.2 The Company reserves the right to refuse or accept any variation at its sole discretion.

4.3 Additional charges may apply to any variation, including changes made during the provision of Services.

4.4 Variations requested within twenty-four (24) hours of the scheduled service are not guaranteed.

5. Cancellations

5.1 The Company reserves the right to impose cancellation fees at its sole discretion.

5.2 The Company may cancel Services due to events beyond its reasonable control, including but not limited to mechanical failure, weather events, industrial action, or force majeure events.

5.3 Where cancellation occurs under clause 5.2, the Company’s liability is limited to a refund of amounts paid for the affected Services.

6. Service Conditions

6.1 The scheduled Pick-Up / Departure Time is the time at which the Vehicle must depart.

6.2 The Client must ensure that all Passengers are boarded, seated, wearing seat belts (where fitted), and ready to depart at the scheduled time.

6.3 The Company reserves the right to depart or withdraw a Vehicle if Passengers are not ready within five (5) minutes of the scheduled departure time.

6.4 Where a Vehicle departs in accordance 6.3, the Company may provide a replacement Vehicle at additional cost, subject to availability.

7. Conduct and Safety

7.1 Passengers must comply with all applicable laws and all reasonable directions of the driver.

7.2 The Company reserves the right to refuse carriage or remove any Passenger who:

• is intoxicated;
• behaves in a disorderly, offensive, or unsafe manner; or
• poses a risk to safety, property, or other Passengers.

7.3 The Company may stop the Vehicle and request assistance from law enforcement if required.

7.4 Smoking, illicit drugs, and open alcohol are strictly prohibited on all Vehicles.

8. Damage and Cleaning

8.1 The Client is liable for any loss or damage caused to the Vehicle by any Passenger, including but not limited to:

• vandalism;
• breakage;
• soiling requiring cleaning beyond standard use.

8.2 The Company reserves the right to charge the Client for repair, replacement, or cleaning costs as reasonably determined.

9. Child Safety and Restraints

9.1 Seat belts must be worn where fitted.

9.2 Parents, guardians, or the Client are responsible for ensuring compliance with child restraint laws and requirements.

9.3 The Company is not responsible for the installation or securing of child restraint devices.

9.4 Where permitted, the Client must supply and install any child restraints.

9.5 Drivers are not responsible for supervising unaccompanied minors beyond the safe operation of the Vehicle.

10. Wheelchair Accessibility

10.1 Where a wheelchair lift or ramp is available, the Company is responsible for its operation only.

10.2 The Company provides standard anchorage systems; however, the securing of wheelchairs remains the responsibility of the Client or accompanying guardian.

10.3 Assistance may be provided at the driver’s discretion without assumption of liability.

11. Luggage and Property

11.1 The Company will take reasonable care in handling luggage but accepts no liability for:

• loss;
• damage; or
• delay in delivery of luggage.

11.2 All property is carried at the owner’s risk.

11.3 The Company is not responsible for items left on Vehicles.

11.4 Any lost property recovered will be held for a minimum of forty-eight (48) hours, after which it may be disposed of at the Company’s discretion.

11.5 The Company does not guarantee the security of recovered property.

12. Surcharges and Fuel Adjustments

12.1 The Company reserves the right to apply surcharges, including fuel levies, at its sole discretion due to fluctuations beyond its control.

12.2 Any applicable surcharges will be advised in the Booking Confirmation where practicable.

13. Limitation of Liability

13.1 To the maximum extent permitted by law, the Company excludes all liability for any loss, damage, cost, or expense arising directly or indirectly from the provision of Services.

13.2 Without limiting clause 13.1, the Company is not liable for delays or failure to perform Services caused by events beyond its reasonable control, including:

• traffic conditions;
• road incidents;
• weather;
• mechanical breakdown;
• acts of authorities; or
• any unforeseen circumstances.

13.3 The Company does not guarantee arrival or completion times.

13.4 Where liability cannot be excluded, it is limited to the resupply of Services or refund of the amount paid, at the Company’s discretion.

14. Client Responsibilities

14.1 The Client warrants that all information provided is accurate and complete.

14.2 The Client is responsible for ensuring that the Services booked are suitable for their requirements.

14.3 The Client is responsible for all Passengers’ compliance with these Terms.

15. Insurance Recommendation

15.1 The Client is strongly advised to obtain appropriate insurance where timing or attendance at specific events is critical.

16. Governing Law

16.1 These Terms and Conditions are governed by the laws of Victoria, Australia.

16.2 The parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.