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Gray Line Charter

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Our Values

The Driver family’s values are the foundations on which Driver Group Australia is built. They are a set of beliefs which influence the culture within our organisation, how we conduct our business and how we conduct ourselves.

LISTEN TRUST RESPECT HONESTY CARING SECURITY HUMILITY FAMILY SERVICE VALUES
VALUE THIS MEANS BEHAVIOUR TO DEMONSTRATE VALUE
LISTEN
  • Allow the other person to give their point of view
  • Try and understand what the person is really saying
  • Step into their shoes
  • Take time to listen
  • Full and undivided attention
  • Identify with the person
TRUST
  • Allow people to do more. Train them, empower them and have confidence in them
  • There may be two ways to achieve the same goal
  • When given a task follow through. Do not let the person down
  • Allow the person the opportunity to have a go
  • Look for problems in the system rather than blame individuals
RESPECT
  • Never hurt anyone mentally or physically
  • Seek to understand their point of view before making a decision that may affect them
  • Only discuss a person who is absent in positive terms
  • Give people the benefit of the doubt rather than jumping to conclusions
  • Do not back stab
HONESTY
  • Be ethical at all times
  • Do not lie or cheat
  • Do not gossip
  • Do not try to cover up your mistakes, particularly by blaming others
  • Be open and to the point
  • Be clear and factual
  • When you make a mistake, admit it, correct it and learn from it immediately
CARING
  • Show emotional support
  • Listen genuinely
  • Go out of your way to do that little bit extra
  • Praise people
  • Make time to care
  • Share good and bad
  • Acknowledge special occasions
SECURITY
  • Profitablility
  • Job security
  • Company security
  • Clear understanding of company policies & procedures
  • Sharing of information about the company
HUMILITY
  • Give others credit where it is due
  • Be easy going with others
  • Be gentle
  • Encourage people
  • Praise people (one to one)
  • Do not dwell on things, show forgiveness
FAMILY
  • Our company is an extension of our family and your family
  • We are a large family
  • By living all our values
SERVICE
  • We are here to serve each other and our customers
  • Quality service - absolute best at all times
  • Smile on your face and in your voice
  • Nothing is too much trouble
  • Doing that little extra, go the extra mile
85 years of service - (1931-2016) 100% Australian Family Owned Business Partnering with local schools and businesses Wheelchair access vehicles available Wifi optional Transport Safety Victoria - Fully Accredited under the Bus Safety Act We use AdBlue for lower emissions